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Telephone
Answer Service
We
operate a 24 hour seven day telephone answering service, we
answer calls to a script as per our customers requirements,
we electronically log messages for retrieval by our customers
verbally, by Fax or email. We also call-out staff, reroute
calls and information and take orders for supply.
We intelligently vet calls for our customers route urgent
or important calls accordingly, retraining less important
information for action at a later date.
Some of our customers are : Local Bodies for all services,
Roading for accidents, damage and flooding, Radio stations,
Environmental Hot lines, Forest companies for managed forest
access and for 1st response call outs and controlling Fires.
Our Manager Robyn Maxwell is SIMS level 4 trained, and we
are working towards that certification for our other operators.
Our calls are all recorded in both directions.
Charges at 2003-05-02.
Telephone
Answering Service Prices
GST
is NOT included in these prices.
We charge a base rate of $ 38.00 per month for Telecoms Direct
Dial number rental and our internal accounting costs.
There is a $120.00 connection fee.
Each received call is billed at 95 cents per call, a further
95 cents is charged for transferring calls.
Telecom charges incurred by USN on your behalf (such as the
cost of a transferred call to a Cell phone or toll number)
are charged at a cost plus 15%
Message’s dispatched are charged as follows
- Per
Fax 50 cents
- Per
Pager 50 cents
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Per
Email 50 cents
GST is not included in these charges
Not included is any client specific software, Dairies, Modems
or hardware such as radio sets, aerials, computers etc that
clients may require us to use.
We can arrange for these items to be installed by our staff
or clients may make these arrangements themselves.
We electronically log and record all calls, these recordings
are not available outside of our office and are deleted automatically
after a period of seven days.
John
Kallu (Director) Sales
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